For 99% of the population, buying a house will be the most expensive purchase they will ever make.
So it is only natural that the finish of the property meets customer expectations. Sadly, this is frequently not the case for new homeowners. A recent report found that new homes have an average of 157 snagging issues and given homeowners have a limited period to resolve any issues with their developer (usually two years), it is critical that you get the right advice to fix any problems or defects.
We help you take the first step to sort out all your snagging issues, ensuring your new home is compliant with national building standards/regulations and, more importantly, the standard you want and expect.
About Us
Professional Snag are experts in new home snagging inspections and reporting. We provide reliable, independent, expert, and cost-effective home snagging inspection services to homeowners across the West Midlands.
As former site managers for some of the leading new home developers, we understand the issues that arise with new build homes and the steps that need to be taken to resolve them. We have an intimate knowledge of the inspection process and how developers manage the process once they receive a report.
This means we can prepare your report in the best way possible and advise effective approaches to ensure all home defects outside of the national building standards are dealt with as quick as practicably possible.
Book your inspection and reportWhat we do
Snagging inspection: our team specialises in new residential property inspections and in producing reports for homeowners to help you resolve all issues with the developer, looking at all areas of a property.
Book your inspection and reportWe inspect all aspects of the internal and external structure and would typically include:
Paintwork and tiling
Ceilings and walls
Flooring, skirting and architraves
Kitchen & bathrooms
Pipes and radiators
Thermal images
Staircase and general woodwork
Loft areas
Windows, doors and frames
External brick/block structure
Roof tiling
Fences, gates, drives and pathways
Soft landscaping
Telescopic imaging (when necessary)
Your snagging inspection report
We provide a comprehensive and detailed report, highlighting all defects and issues we identify.
Back snag service
In addition to our snagging inspection and reporting services, we also offer our customers what is known as a back snag service (sometimes referred to as a re-inspection survey). A back snag service offers you a second visit and inspection at your property once a developer has taken steps to resolve all issues that are highlighted in a report. Our back snag service will inspect all works and provide you with peace of mind that the developer has resolved all issues.
How it works:
1. Book your inspection
simply contact our team by email at enquiries@professional-snag.co.uk or call us on 07738 375 291. Or you can complete our online form here.
2. Your inspection visit
we visit your property at a time and date to suit you. When we arrive, we will explain all steps in the process in detail so you know exactly what will happen and when. We then undertake the survey of your property, recording all details using a combination of photos and a written report.
3. Your snagging inspection report
following our survey we will produce the written and visual report including detailed commentary to explain all issues we have identified. The report will be produced and sent back to you within seven days. When we send the report to you, we can also arrange for a call to be booked to explain the details of the report to you should you have any questions.
4. Back snag service
if you decide to also utilise our back snag service we will then wait until you confirm all works have been completed and you have had confirmation from your developer. At that point we will then revisit your home to undertake a further inspection, checking all works against our original report. If there are areas which have not been completed to the required standard, we will produce a further report highlighting these areas which you will be sent to then share with the developer.
The best time to do a professional snag report?
This is a question that pops up frequently; Our answer is always to complete an inspection and report prior to legal completion as naturally, this is the period where you have the most leverage in ensuring a developer rectifies all the issues raised prior to legal completion.
Some key points to keep in mind:
- It is important to remember that a developer may attempt to resolve any issues you have highlighted with a new build home in the 10 to 14 day period after you have completed and moved into your new home. If, however, you find issues are not resolved after that time, you will most likely be passed on to their Customer Care (or equivalent) department.
- At this stage, you (usually) have a two-year period with the developer to resolve any defects or issues. Typically we find it becomes more and more difficult to get a satisfactory result the longer the process goes on.
- All new homes should be covered by a warranty. This is usually through the National House Building Council (NHBC) but there are also other providers that lenders accept. The purpose of this warranty is to protect the homeowner from any damage or defect in the property, usually for a period of ten years.
In summary, as the timeline progresses it becomes increasingly more difficult to correct defects and meet your expectations.
What we charge
We understand that having just purchased a new home you will want to get value for money for any additional costs associated with your purchase. That’s why we charge a snagging inspection and fee that is dependent on the size of the property – so it is tailored to your home and what you need. Our fees are:
1 or 2 bed properties
starts from
£299
3 bed properties
starts from
£349
4 bed properties
starts from
£425
5 bed properties
starts from
£499
6 bed properties
on application
POA
Back snag service
x
£150
All prices above exclude VAT.
Where we work
Our team cover all the West Midland’s region.
Get in touch
To book your snagging inspection and report, or if you have a question about our services, please contact us on:
Send us an email
Address
8 Church Green East,
Redditch,B98 8BP
Call us
07738375291
Refer a friend or a neighbour
At Professional Snagging we offer our customers a £20 reimbursement for any referrals you make.
We will reimburse you the £20 upon completion of the referred report.